Senior MS Dynamics 365 F&O Functional Consultant – Support & Change Management

Job Summary:

We are seeking an experienced and proactive MS Dynamics 365 F&O Functional Consultant to lead
support and change management activities for our enterprise ERP environment. The
ideal candidate will have deep expertise in MS Dynamics 365 F&O modules, strong business
process knowledge, and a proven track record in managing post-implementation
support and change requests across finance and operations domains.
Experience Required: 5+ Years
Location: [Mumbai – Onsite]
Employment Type: Full-Time

Key Responsibilities:

• Lead functional support for live MS Dynamics 365 F&O environments, ensuring timely resolution of incidents and service requests.
• Manage change requests, including impact analysis, configuration, testing, and deployment.
• Collaborate with business stakeholders to gather requirements and translate them into functional specifications.
• Configure and optimize MS Dynamics 365 F&O modules such as Finance, Procurement, Inventory, and Supply Chain.
• Conduct root cause analysis for recurring issues and recommend process or system improvements.
• Coordinate with technical teams for development and integration tasks.
• Maintain detailed documentation for support activities, change logs, and configuration updates.
• Provide training and guidance to end-users and junior consultants.
• Ensure compliance with internal controls, audit requirements, and Microsoft best practices.

Required Skills & Qualifications:

• Minimum 5 years of experience in a functional role with Microsoft Dynamics 365 F&O or Dynamics AX.
• Strong understanding of ERP business processes in finance and operations.
• Proven experience in support and change management within D365 F&O.
• Familiarity with Lifecycle Services (LCS), Azure DevOps, and ITIL-based support frameworks.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Bachelor’s degree in Business, Finance, IT, or a related field.

Preferred Skills:

• Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310).
• Experience with Power Platform, SQL, and reporting tools like Power BI.
• Exposure to shared services environments or global ERP rollouts.
• Ability to work independently and manage multiple priorities in a dynamic environment.