MS Dynamics 365 F&O Functional Consultant – Support & Change Management

Job Summary:

We are seeking a dynamic and detail-oriented MS Dynamics 365 F&O Functional Consultant to join our support and change management team. The ideal candidate will have hands-on
experience in supporting live MS Dynamics 365 F&O environments, managing change requests, and
ensuring smooth business operations through effective issue resolution and process
enhancements.
Experience Required: 2 to 5 Years
Location: [Mumbai – Onsite]
Employment Type: Full-Time

Key Responsibilities:

• Provide functional support for MS Dynamics 365 F&O modules including Finance, Procurement, Inventory, and Supply Chain.
• Manage and resolve incidents, service requests, and change requests in a timely manner.
• Conduct impact analysis for proposed changes and ensure alignment with business processes.
• Collaborate with business users to gather requirements and translate them into functional specifications.
• Configure and test changes in MS Dynamics 365 F&O, ensuring minimal disruption to operations.
• Work with technical teams to implement and validate system changes.
• Maintain documentation for support activities, change logs, and configuration updates.
• Participate in user training, UAT, and post-deployment support.
• Monitor system performance and proactively identify areas for improvement.

Required Skills & Qualifications:

• 2–5 years of experience in a functional support role with MS Dynamics 365 F&O or Dynamics AX.
• Strong understanding of ERP business processes in finance and operations.
• Experience in issue resolution, change management, and system configuration.
• Familiarity with Lifecycle Services (LCS), Azure DevOps, and ticketing systems.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Finance, IT, or a related field.

Preferred Skills:

• Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310).
• Exposure to Power Platform, SQL, or reporting tools like Power BI.
• Experience in ITIL-based support environments.